Terms & Conditions

General Terms & Conditions

Listed below are the (general) terms and conditions, notices and privacy policies applicable to the use of these website. Please read these carefully. In addition, we provide safety recommendations for the use of our services.

Through its various website, www.allintravel.com offers independent Travel Agents and travelers of all kinds the opportunity to conveniently search and book hotel rooms, sightseeing, transport and low cost flights and get information and advice on other travel arrangements.

www.allintravel.com mediates on behalf of its customers giving them the opportunity to find and book the hotel rooms, sightseeing, transport and low cost flights of their choice through its website, resulting in an agreement between the customer and the service provider itself. www.allintravel.com is consequently not to be considered as any legal party in the final agreement. Any statements in this respect made hereinafter in these terms and conditions are to be interpreted accordingly. These terms and conditions are only applicable to services offered and carried out by www.allintravel.com.

All hotel rooms, sightseeing, transport and low cost flights are submitted to the terms and conditions of the relevant supplier. These are individually stipulated by each supplier or provider. Conditions regarding changes or cancellations can be requested at www.allintravel.com helpdesk.

All other services are submitted to the general terms and conditions of each specific service provider involved. These terms and conditions can be requested directly from the supplier.

www.allintravel.com is not liable in any way for the delivery, the correct execution and /or quality of the services of other suppliers booked through www.allintravel.com. The terms of delivery of the service provider involved shall explicitly apply to these services. These terms can be requested directly from the supplier.

Customers are personally responsible for providing the necessary accurate information that will enable www.allintravel.com to carry out the booking properly. The information requested includes among others the correct name details, address details, Email address, place of residence, date of birth, nationality. Customers are also personally responsible for holding the appropriate valid travel documents (passport, visa, vaccination certificates).

Customers booking on all our website must be at least 18 years of age. When booking through one of www.allintravel.comwebsite, customers are also requested to have read, understood and accepted the applicable terms and conditions.

Personal and non-commercial use limitation

The suppliers’ logos, illustrations, audio and video material, schedules, rates, information and conditions displayed on the website are the property of the respective airlines, hotel chains, car rental companies, insurance companies, information sources, agents, financial institutions and other companies.

Other products and company names mentioned on the website are possible trademarks of the respective owners.

The information on these website is protected by copyright. Therefore, the user is not allowed to distribute, sell, copy or change this information in any way without the written approval of the copyright owner of this information.

www.allintravel.com reserves the right to deny access to information or to remove information from its website in case the rights of third parties seem to be violated.

Liability Disclaimer

The information, software, products, and services published on all our website may include inaccuracies or typographical errors. The information herein is periodically adapted. www.allintravel.com, its affiliates and/or its respective suppliers may make improvements and/or changes in these website whenever they see fit.

www.allintravel.com, its partners and/or suppliers do not give any warranty as to the accuracy of the supplied information, software, products and services, including all implicit guarantees and conditions of solvability, appropriateness for specific purposes, immunity and copyright.

www.allintravel.com, its affiliates and/or its respective suppliers make no representations about the suitability of the information, software, products, and services contained on its website for any purpose. www.allintravel.com shall use reasonable care and skill in carrying out the services contained in its website. www.allintravel.com, its affiliates and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. www.allintravel.com shall not be liable for any damages to, or viruses that may infect a customer’s computer equipment or other property on account of his access to or use of these sites or his downloading of any materials, data, text, images, video or audio from this site.

In no event shall www.allintravel.com, its affiliates and/or its suppliers be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising out of or in any way connected with the use of these website or with the delay or inability to use them, or for any information, software, products, and services obtained through these websites, or otherwise arising out of the use of these website, whether based on contract, tort, strict liability or otherwise, even if www.allintravel.com, its affiliates or any of their suppliers has been advised of the possibility of damages.

No unlawful or prohibited use

As a condition for using www.allintravel.com’s website, users engage themselves not to use these website for any purpose that is unlawful or prohibited by these terms, conditions, and notices

Links to sites of Third-Party

Our website may contain hyperlinks to website operated by parties other than www.allintravel.com. Such hyperlinks are only provided for your reference and/or convenience. www.allintravel.com does not manage such website and as such is not responsible for their content2s. www.allintravel.com’s inclusion of hyperlinks to such website does not imply endorsement of any material to be found on such website and does not imply any association with their operators.

Use of Feedback Forums

When a website contains Feedback Forums, e.g. to share your experiences regarding the products i.e. services of suppliers, the use and possibilities of this website or travel experiences, the user agrees to use this Forum only to send and receive appropriate and relevant messages i.e. information. When using this Forum the user agrees, for example, not to do the following

  • Dishonour, abuse, compromise, threaten or violate other people’s rights (e.g. rights to privacy and publishing) in any way;
  • Publish, advertise, announce or distribute obscene, indecent or illegal material i.e. information;
  • Advertise or offer products i.e. services, treat or send confidential information, etc.

Users acknowledge that all (Feedback) Forums are public and not private communications. Further, users acknowledge that chats, postings, conferences, and other communications by other users are not endorsed by www.allintravel.com or its affiliates, and such communications shall not be considered reviewed, screened, or approved by www.allintravel.com or its affiliates. www.allintravel.com reserves the right to remove, without notice, any content2s of the Forums received from users, including, without limitation, bulletin board postings. www.allintravel.com reserves the right at its sole discretion, to deny access to in any user to its website or any portion thereof without prior notice.

The Agreement

This agreement is submitted to the laws of the Dubai-UAE. You hereby consent to the exclusive jurisdiction of the Dubai-UAE courts in all disputes that may arise out of or relating to the use of www.allintravel.com’s website.

Modifications of these terms and conditions

www.allintravel.com reserves the right to change the terms, conditions, and notices that apply to all its website whenever it sees fit.

Privacy Policy

www.allintravel.com has drafted this privacy policy to demonstrate its firm belief in the importance of its customers’ privacy. Any information supplied to us by our customers is treated with care and only used in a way as described in this statement.

News letter and spam

www.allintravel.com may use a mailing list, to which customers can subscribe on our website. We will not send unwanted e-mail (spam). Unsubscribing to our mailing list is possible at any given time.

Forms

If required, forms may be used on our website. With these forms, customers can subscribe to our mailing list or place orders (e.g. reservations, bookings). When using purchase order forms, your IP-number is registered to help prevent credit card fraud and hoax bookings. A customer’s email address is only requested for contacting purposes. For bookings, however, we are requested to pass various personal data on to the companies providing the product(s) i.e. service(s).

www.allintravel.com will collect and save necessary customer data such as names, addresses, telephone numbers, e-mail addresses and passenger data and will forward this data to the respective service provider only in order to be able to make a booking or reservation. All customer data saved by www.allintravel.com will be protected against unlawful access according to the latest standards and the best of knowledge and conscience. The credit card and account information provided by the customer will only be used for the sake of making a booking or reservation. This data is neither collected nor saved by www.allintravel.com. The credit card and account information of customers is only collected and used by our certified payment system provider in a secure environment for the one-time payment process in connection with a booking or reservation. www.allintravel.com has thereby no access to these information.

www.allintravel.com will collect and save the names, addresses, credit card numbers and other personal data from customers using our website only when they first have registered to a www.allintravel.com website. Apart from enabling future transactions to be processed faster and giving access to extra functionalities, customers will also be kept up-to-date with the latest special offers and may be offered discounts. Of course, all this information is saved in a secured area.

The credit card information supplied by customers will be used to check the card’s validity and process the payment to www.allintravel.com for the product(s) i.e. service(s) requested.

www.allintravel.com has no right to sell, rent, trade or share any personal data, which were stored when registering on one of its website or use the customers’ personal data in any other way without the customers’ explicit and prior approval.

Cookies

www.allintravel.com uses cookies for the so called session management. Cookies are completely safe text files, which are automatically set, managed and deleted by the browser. A deactivation of cookies in the browser settings will lead to malfunction on the www.allintravel.com website. The partners of www.allintravel.com (affiliate network providers, hotel and car-rental providers or other partners) are normally also using cookies for the management of the user’s session status. The usage of cookies does not in any way affect the security or protection of private data.

Cookies enable faster navigation to and within a website, avoiding multiple entries of personal data and registration of purchases. Users may always configure their browser to block cookies, although this may lead in many cases to problems accessing certain sites.

Security

To prevent unauthorized access, ensure data integrity and guarantee the proper use of all information, www.allintravel.com uses the latest internet security methods and technologies

Credit Card Information

Customers’ credit card data will be used by www.allintravel.com to process the payment of the requested product(s) i.e. service(s)

After payment is accepted and processed, customers will receive an e-mail confirmation from both the supplier(s) and www.allintravel.com containing the payment details.

Online payments are processed in a secured environment (using Secure Socket Layer technique), encrypting the data in such a manner that any third party will find it impossible to decode. For further questions regarding this privacy statement or about our website, please contact www.allintravel.com via email.

Personal Data

When registering as a customer on the www.allintravel.com website during the booking process, the user can retrieve booking details of any bookings made up to 12 months back in time under “My bookings”. Registered users can access the “My Booking” section of the website and change or if so desired also remove their stored personal data.

Agreement

The agreement is final once it has been confirmed by the client on the website and the client has received a confirmation by email. Should the client not receive an email within 15 minutes after confirming a reservation on the website, clients should contact www.allintravel.com via email.

Customers using one of our website do not have an agreement with www.allintravel.com for the supply of products i.e. services. The relationship, and thus the final agreement, is solely and directly between the supplier(s) of the product(s), e.g. airline(s), and the customer.

Return flight bookings

In order to guarantee the lowest possible price, return flights (roundtrips) might be booked as two separate, individual one-way flights. Although www.allintravel.com’s applications strive to successfully book all flights / flight segments, there is always the risk of a partial confirmation, in which case www.allintravel.com will advise the customer on actions that might be taken to correct the situation.

Changes i.e. cancellations

For changes and/or cancellations of products i.e. services, customers are to contact www.allintravel.com helpdesk . Customers should therefore be aware of the terms and costs applied by the supplier(s) in case of change and/or cancellation of the purchased product i.e. service. www.allintravel.com has no access to the credit card and account details provided by the customer in the booking process; therefore www.allintravel.com cannot make cancellations or re-schedule requests in the name of the customer.

Travel documents

Passengers must be able to present valid travel documents (ID, driver’s license, passport, visa). It is also the passenger’s responsibility, and not anyone else’s, to obtain the entry documents required by local authorities of the destination. The amount paid for the products i.e. services booked through www.allintravel.com is not refundable in case of non compliance to the above.

Fares and Payment

The price of a ticket is composed of several components. www.allintravel.com levies a handling fee for every confirmed low cost flight booked through its website. On the booking page, customers can find a complete summary of the costs per ticket, including insurance if purchased and the delivery/credit card/ fees where applicable.

www.allintravel.com reserves the right to reject payment through a once only authorisation and to agree with the client upon another form of payment. For any type of payment method, www.allintravel.com may request additional information, such as a copy of the passport or a copy of both sides of the credit card. If the customer does not comply with this request, www.allintravel.com will not proceed with the reservation requested by the customer.

Prices on the website are shown in the currency of the customer’s choice. The rates displayed on the website are consequently the result of a foreign currency exchange based on the exchange rate at the time of the search. The amount eventually charged to a customer’s credit card will differ, 3.5% will be added as online payment transaction fee of the fare displayed.

The currency used for payments to www.allintravel.com however will always be Euro (EUR). Last but not least.

www.allintravel.com advises its clients to always print or copy all transaction data as well as the (general) terms and conditions of each supplier(s) used, and to save these in an easily accessible folder.

By proceeding with the use of our website, www.allintravel.com assumes that a user tacitly agrees to its terms and conditions and privacy policy.
If a user disapproves these terms and conditions and privacy policy, the user is requested to prevent from using www.allintravel.com’s website.